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Opening Hours

  • Monday - Friday

    9am - 5pm
  • Saturday

    9am - 5pm
  • Sunday

    Closed

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Returns

 

Conditions for the return of items

Jewellery Boutique have a 30 day return policy subject to the following conditions:

  • The item(s) must be unworn and in the same condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras and in a re-sellable condition.
  • Any returned items that do not meet the above criteria may be subject to a 15% re stocking fee.
  • Earrings, belly bars or other items of pierced jewellery cannot be returned unless they are found to have manufacturing faults.
  • If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.

How to return items

Items must be securely packaged along with all original contents including labels, instruction booklets and anything else that was sent with the original order. Upon returning the item please use the contact form provided to send proof of postage which clearly states the price, we will then fully refund postage costs to your original payment method.

Please return all items to:

Jewellery Boutique
182 Western Approaches
Southend-on-sea
Essex
SS26TY

Refunds

When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

Faulty Items

Faulty items must be returned using the same process described above.

Returns address:
Jewellery Boutique
182 Western Approaches
Southend on sea
Essex
SS26TY

If you have not received or have misplaced your returns form, return the item to us with a covering note with your invoice number.

Exchanges

If you wish to exchange a purchase for another item, please just return your undesired item for a refund and order a new item.

 

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